FAQ

Payments
  • Deposit into our Bank Accounts

Partner Banks

National Bank IBAN: GR8401101290000012900183174

Alpha Bank IBAN: GR9101403440344002002007814

Beneficiary: Panagiotidou Agapi-Paraskevi

As a reason you will write your full name and the order number. If the transfer is not one of the above cooperating banks, the transfer charge is charged by you.

  • Payment on Delivery

You can pay at the courier when you receive your order for a fee of €3.

 

** For shipments outside Greece and under €50 within Greece, you must pre-pay the total cost of both products including shipping costs.

Shopping

For the purchase of one or more products from our online store you can search for products of a specific category (e.g. dresses, blouses, etc.) from the main page of the online store by selecting the categories shown on it or from the menu at the top of the main page in the category products, selecting from the pop-up window the category you are interested in. This will take you to the next stage where all available products in the category you selected are presented. If you know the product code (SKU), you can head straight to it by filling it in at the point that says “Product Search” and you will be taken to the page of that product.

From any page that presents products, choosing a product will lead you to the detailed presentation of the product, where you will see in detail its description, its code, its price, the colors, the sizes, its composition (for clothes) or materials (for shoes and accessories), as well as other information about that product. From the detailed page of a product, as long as you are interested in making its purchase, after selecting, you can add it to the shopping cart. If you are interested in buying another product, continue browsing – searching and in the same way add the next product to your shopping cart.

You can contact 6946192587, who handle orders and shipments, for any information or clarification, about products or sizes or even to facilitate the completion of your order, both electronically and by phone.

Tracking Order

When the order will complete, you will receive an email from us, in which you will be informed of the shipping number of your order, so that you can check the progress of your order on the Speedex site.

Product Failure

In case of product failure, you can return the products you purchased within 10 days from the date of shipment. Refunds are accepted if the products have not been used.

In case of return you must first contact 6946192587 , Monday – Friday 11:00 – 16:00 or email eshop@clochard-wear.com, indicating your order number, your name and your phone number. 6946192587 , Monday – Friday 11:00 – 16:00 or in the email eshop@clochard-wear.com, indicating your order number, name and phone number.

The return can be made by courier of your choice and at your own cost. Their return address is the same as their shipment:

 

28is Oktovriou 24 (Patision 24),

10677 Athens Greece

Clochard

Panagiotidou Agapi

 

The product will be replaced or refunded after we have received the product first. The refund will take place within 5-10 working days from the day we receive the product.

The amount of money to be refunded does not include possible shipping, cash on delivery, bank charges.

Rejection of Delivery

In case of rejection the delivery, you will be charged with the delivery cost, the return cost and the possible bank cost. Your money will be refunded between 10 days we took back the products from the transport company.

Product Not Sended

In case of not sending the product (lack of stock, defective product), all the amount will be refunded between 10 days.

Order Cancelation

You can cancel your order between 24 hours and you will be refunded the whole amount, except there are bank expenses.

Withdrawal

The consumer has the right to withdraw unjustifiably within 14 calendar days from the receipt of the product in accordance with Law 25551/1994 (as amended by K.Y.A. Z1-891 / 2013).

Shipping

Way of Shipping

The orders are taking place between 2-3 working days in Greece throught SPEEDEX . To complete, you must agree to the use of your personal information (name, address, telephone number) by the courier company.

Cost of Shipping

  • For domestic orders, shipping is for FREE.
  • For Orders Outside Greece, the shipping is 20 euros.
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